Frequently asked questions

Please email us if you have additional questions!

FAQ

Items that ship via free freight service require a business address with loading dock or fork lift. Item can also be picked up from your the carrier's freight terminal (generally your closest major airport)

Liftgate service, which is required for all palleted shipments going to an address without a loading dock or forklift, is an additional $50.

Residential delivery, which includes liftgate service is $100.

During checkout, you will be prompted to add liftgate service or residential freight. Please ensure to make the proper selection for your address to avoid shipping delays!

Yes, we do!

Please contact us for a custom shipping quote.

We do! However AK and HI require custom shipping quotes and do not qualify for free shipping. Please contact us for a shipping quote!

We use all major carriers (Fedex, UPS, USPS)

Freight shipments are primarily handled by a variety of carriers.

We do accept returns! We offer a 30 day return period!

Items shipped via ground can be returned for a full refund! 

Simply contact us via email for an RMA #

We do not offer returns on items shipped via freight service

Our gift cards never expire!

Orders shipped via ground service will arrive in 1-5 business days. 

Orders shipped via Freight vary, taking 5-10 business days on average.